Terms of Service

Effective Date: September 9, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern the access to and use of the services, website, materials, programs, and related offerings provided by Maple Crest Learning Academy Inc. (“Maple Crest Learning Academy Inc.,” “we,” “us,” or “our”). By registering for, accessing, or using any of our services, you agree to be bound by these Terms and any policies referenced herein.

If you do not agree to these Terms, you must not use our services. If the services are used by a parent, guardian, or other authorized adult on behalf of a minor student, that person represents and warrants that they have the legal authority to accept these Terms on the student’s behalf.

These Terms are intended to be interpreted in accordance with applicable laws in Canada, including applicable federal and provincial laws, such as privacy, consumer protection, and education-related laws where applicable.

2. Scope of Services

Maple Crest Learning Academy Inc. is an education academy providing academic support and enrichment services, including but not limited to:

  • K-12 academic tutoring
  • English language support
  • Math and science enrichment
  • Exam preparation coaching
  • Study skills and homework support

Our services may be delivered in-person, online, or in a hybrid format, depending on the program selected and service availability. We reserve the right to modify course content, scheduling, teaching methods, staff assignments, or delivery format when reasonably necessary to improve service quality, ensure safety, comply with law, or address operational needs.

Unless expressly stated otherwise, our services are educational support services only and do not guarantee specific grades, test scores, admissions outcomes, language proficiency levels, or other academic results.

3. User Obligations and Responsibilities

By using our services, you agree to:

  • Provide accurate, current, and complete registration, contact, billing, and student information;
  • Ensure that any minor student under your care complies with these Terms and all academy rules, instructions, and codes of conduct;
  • Attend sessions on time and provide reasonable notice of absences or scheduling conflicts;
  • Use services in a respectful, lawful, and non-disruptive manner;
  • Not harass, threaten, abuse, or discriminate against our staff, contractors, tutors, students, or other users;
  • Not record, copy, reproduce, distribute, or share session content, materials, or communications except with our prior written consent or as permitted by law;
  • Not use our services for unlawful, fraudulent, or harmful purposes;
  • Follow all health, safety, and site rules applicable to in-person attendance;
  • Notify us promptly of any medical, learning, accessibility, or safety concerns relevant to the student’s participation.

Parents, guardians, or authorized representatives are responsible for supervision of minor students outside scheduled session times and for ensuring payment obligations are met.

4. Payment Terms and Conditions

Fees, package prices, and payment schedules are communicated at the time of registration, booking, or service enrollment. Unless otherwise agreed in writing, all fees are payable in Canadian dollars (CAD).

  • Payments must be made by the due date specified on the invoice, registration page, or agreement.
  • We may require advance payment, deposits, or prepaid packages for certain services.
  • Late payments may result in suspension of services until the account is brought current.
  • Returned payments, chargebacks, or payment disputes may be subject to administrative fees to the extent permitted by applicable law.
  • Any applicable taxes, including GST/HST, will be charged where required by law.

Unless expressly stated otherwise, unused sessions, prepaid hours, or package credits must be used within the stated validity period. Expired credits may be forfeited to the extent permitted by law and any applicable consumer protection requirements.

Promotional offers, discounts, scholarships, and fee waivers, if any, may be limited in time or quantity and may be modified or withdrawn at our discretion unless otherwise required by law or contract.

5. Cancellation and Refund Policy

Cancellation and refund terms may vary depending on the service type, delivery format, and enrollment package. The specific cancellation policy disclosed at registration, invoice, or contract will apply in addition to these Terms.

  • Session cancellations should be made within the notice period specified by us, where applicable.
  • Missed sessions without proper notice may be charged in full.
  • We reserve the right to cancel, reschedule, or substitute a tutor or instructor if necessary for operational, safety, or staffing reasons.
  • If we cancel a session and cannot reasonably reschedule it, we will provide a credit, make-up session, or refund as required by law and the applicable service arrangement.

Refunds, if approved, will be issued only in accordance with our written policy and applicable Canadian consumer protection laws. Where a refund is required by law, nothing in these Terms limits your statutory rights.

If a student is removed from a program due to misconduct, repeated non-payment, or violation of these Terms, any refund or credit will be determined in accordance with the applicable policy and law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Crest Learning Academy Inc. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of opportunity, or academic outcomes arising from or related to the use of our services.

Our total aggregate liability for any claim arising out of or relating to our services, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid by the user for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or the minimum amount permitted by law, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence where such limitation is prohibited, or any other liability that cannot lawfully be limited.

We do not guarantee uninterrupted, error-free, or fully secure access to online services, and we are not responsible for failures caused by internet service providers, device incompatibility, third-party platforms, or events beyond our reasonable control.

7. Intellectual Property Rights

All materials provided by Maple Crest Learning Academy Inc., including lesson plans, worksheets, presentations, assessments, videos, logos, trademarks, designs, text, graphics, and other content, are owned by or licensed to us and are protected by applicable intellectual property laws.

  • You are granted a limited, non-exclusive, non-transferable, revocable license to use our materials solely for personal educational use during the period of enrollment.
  • You may not reproduce, distribute, publish, modify, create derivative works from, publicly display, or commercially exploit our materials without prior written permission.
  • Any unauthorized use of our intellectual property may result in termination of services and legal action.
  • Any feedback or suggestions you provide to us may be used by us without compensation or obligation, subject to applicable law.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation.

Personal information may include student names, parent or guardian contact details, academic records, attendance records, payment details, communication history, and any other information reasonably necessary to provide and improve our services, manage enrollment, maintain safety, and comply with legal obligations.

  • We use personal information to provide services, communicate with users, process payments, manage scheduling, and support student progress.
  • We may share information with service providers acting on our behalf, such as payment processors, email systems, and online learning platforms, subject to appropriate confidentiality and privacy safeguards.
  • We may disclose information where required or permitted by law, court order, subpoena, or to protect rights, safety, or security.
  • We will take reasonable administrative, technical, and physical safeguards to protect personal information, but no method of transmission or storage is completely secure.

By using our services, you acknowledge and agree to our privacy practices as described in any separate privacy policy we may provide from time to time. If there is any inconsistency between these Terms and a privacy policy, the privacy policy will govern with respect to privacy matters.

9. Force Majeure

Maple Crest Learning Academy Inc. will not be liable for any delay, interruption, failure to perform, or cancellation caused by events beyond our reasonable control, including but not limited to: natural disasters, fire, flood, severe weather, power outages, epidemic or pandemic-related restrictions, labour disputes, government actions, acts of war, civil unrest, internet or telecommunications failures, or supply chain disruptions.

In such circumstances, we may suspend or modify services as reasonably necessary and may offer alternative arrangements, make-up sessions, credits, or refunds where required by law or where reasonably practicable.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, operational practices, or legal requirements. The revised Terms will be posted or otherwise communicated with a new effective date.

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the services and, where applicable, notify us regarding any active enrollment.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or matter arising out of or relating to them shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Subject to any mandatory consumer rights or legal requirements, the parties agree that the courts located in Ontario, Canada shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the services.

12. Contact Information

If you have any questions, concerns, notices, or complaints regarding these Terms or our services, you may contact us at:

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

To the extent permitted by law, any invalid or unenforceable provision shall be interpreted in a manner that most closely reflects the original intent of the parties while remaining enforceable.

By using the services of Maple Crest Learning Academy Inc., you acknowledge that you have read, understood, and agreed to these Terms of Service.

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